Payment Posting in Revenue Cycle Applications Disaster Recovery Toolkit (Publication Date: 2024/02)


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Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:

  • Is the manual or automatic posting of remittance payments into your PM System working satisfactorily?
  • Is an intraday posting record kept for each customer showing opening collected and uncollected balances, transfers in, transfers out, and the collected balance at time payments are released?
  • Are there any requirements on posting payments as to older cases first for individuals who take advantage of the amnesty?
  • Key Features:

    • Comprehensive set of 1531 prioritized Payment Posting requirements.
    • Extensive coverage of 176 Payment Posting topic scopes.
    • In-depth analysis of 176 Payment Posting step-by-step solutions, benefits, BHAGs.
    • Detailed examination of 176 Payment Posting case studies and use cases.

    • Digital download upon purchase.
    • Enjoy lifetime document updates included with your purchase.
    • Benefit from a fully editable and customizable Excel format.
    • Trusted and utilized by over 10,000 organizations.

    • Covering: Dispute Mediation, Payment Reconciliation, Legacy System Integration, Revenue Cycle Consulting, Artificial Intelligence, Billing Guidelines, Revenue Forecasting, Staff Training, Late Fee Management, Employee Training, Fraud Detection, Enrollment Assistance, Productivity Monitoring, Customer Data Management, Support Ticket Management, Contract Negotiations, Commerce Integration, Investment Analysis, Financial Controls, Healthcare Finance, Workflow Automation, Vendor Negotiations, Purchase Orders, Account Reconciliation, Population Health Management, Data Analytics, Contract Compliance, Billing Accuracy, Cash Forecasting, Electronic Signatures, Claim Status Tracking, Procurement Process, Network Development, Credit Risk Assessment, Discounts And Promotions, Collection Agency Management, Customer Retention Strategies, Cloud Computing, Web Based Solutions, Financial Reporting, Chargeback Dispute Resolution, Backup And Disaster Recovery, Cost Reduction Strategies, Third Party Audits, Financial Analytics, Billing Software, Data Standardization, Electronic Health Records, Data Security, Bad Debt Collections, Expense Allocation, Order Fulfillment, Payment Tracking, Conversion Analysis, EHR Optimization, Claims Auditing, IT Support, Customer Payment Tracking, Cash Management, Billing Cycle Management, Recurring Billing, Chart Of Accounts, Accounts Receivable, Insurance Verification, Operational Efficiency, Performance Metrics, Payment Plans, General Ledger, Revenue Optimization, Integrated Billing Solutions, Contract Management, Aging Report Management, Online Billing, Invoice Approval Process, Budget Reconciliation, Cash Flow Management, Accounts Payable, Purchasing Controls, Data Warehousing, Payment Processing, Revenue Cycle Benchmarks, Charge Capture, Credit Reporting, Revenue Reconciliation, Claims Editing, Reporting And Analysis, Patient Satisfaction Surveys, Software Maintenance, Internal Audits, Collections Strategy, EDI Transactions, Appointment Scheduling, Payment Gateways, Accounting System Upgrades, Refund Processing, Customer Credit Checks, Virtual Care, Authorization Management, Mobile Applications, Compliance Reporting, Meaningful Use, Pricing Strategy, Digital Registration, Customer Self Service, Denial Analysis, Trend Analysis, Customer Loyalty Programs, Report Customization, Tax Compliance, Workflow Optimization, Third Party Billing, Revenue Cycle Software, Dispute Resolution, Medical Coding, Invoice Disputes, Electronic Payments, Automated Notifications, Fraud Prevention, Subscription Billing, Price Transparency, Expense Tracking, Revenue Cycle Performance, Electronic Invoicing, Real Time Reporting, Invoicing Process, Patient Access, Out Of Network Billing, Vendor Invoice Processing, Reimbursement Rates, Cost Allocation, Digital Marketing, Risk Management, Pricing Optimization, Outsourced Solutions, Accounting Software Selection, Financial Transparency, Denials Management, Compliance Monitoring, Fraud Prevention Methods, Cash Disbursements, Financial Forecasting, Healthcare Technology Integration, Regulatory Compliance, Cost Benefit Analysis, Audit Trails, Pharmacy Dispensing, Risk Adjustment, Provider Credentialing, Cloud Based Solutions, Payment Terms Negotiation, Cash Receipts, Remittance Advice, Inventory Management, Data Entry, Credit Monitoring, Accountable Care Organizations, Chargeback Management, Account Resolution, Strategic Partnerships, Expense Management, Insurance Contracts, Supply Chain Optimization, Recurring Revenue Management, Budgeting And Forecasting, Workforce Management, Payment Posting, Order Tracking, Patient Engagement, Performance Improvement Initiatives, Supply Chain Integration, Credit Management, Arbitration Management, Mobile Payments, Invoice Tracking, Transaction Processing, Revenue Projections

    Payment Posting Assessment Disaster Recovery Toolkit – Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):

    Payment Posting

    Payment posting is the process of recording remittance payments in the PM System to ensure accurate and efficient tracking of transactions.

    1. Automated posting using EOB scanning technology: Increases efficiency and accuracy of payment posting process.
    2. Integration with accounting software: Streamlines payment posting and updates financial records in real-time.
    3. Electronic remittance advice (ERA) processing: Simplifies payment reconciliation and decreases manual errors.
    4. Real-time eligibility verification: Ensures accurate payment amounts and prevents posting of incorrect payments.
    5. Customized payment posting rules: Allows for specific payment processing guidelines to be set for different types of payments.
    6. Automatic secondary insurance posting: Reduces time spent on manual posting and ensures accurate billing to secondary payers.
    7. Online patient payment processing: Enables instant posting of patient payments and improves cash flow.
    8. Batch posting functionality: Saves time by allowing bulk posting of payments instead of individual entries.
    9. Automated denials management: Identifies and flags denials for resubmission, reducing overall denials and increasing revenue.
    10. Reporting and analytics: Provides visibility into payment trends and identifies areas for process improvement.

    CONTROL QUESTION: Is the manual or automatic posting of remittance payments into the PM System working satisfactorily?

    Big Hairy Audacious Goal (BHAG) for 10 years from now:

    The big hairy audacious goal for Payment Posting in 10 years is to have a fully automated and error-free system for the posting of remittance payments into the PM System. This means that there will be no need for manual processing or intervention, and all payments will be accurately and instantly applied to the correct patient accounts.

    This goal will be achieved by implementing advanced technology and software solutions that can seamlessly integrate with the PM System and automatically reconcile payments with corresponding claims. The system will also be able to identify and resolve any discrepancies or errors in payment information, reducing the need for human intervention.

    Furthermore, this fully automated payment posting system will also be able to handle a high volume of payments without delays or errors. It will be scalable to accommodate growth and changes in payment processes, such as new insurance plans or payment methods.

    With this goal, the payment posting process will become streamlined and efficient, leading to faster reimbursement for healthcare providers and improved patient satisfaction. It will also save time and resources for the organization, allowing staff to focus on other important tasks.

    Ultimately, this goal will revolutionize the payment posting process and set a new standard of excellence in healthcare revenue management.

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    Payment Posting Case Study/Use Case example – How to use:


    Our client, a large healthcare provider operating multiple clinics and facilities, was facing challenges with their payment posting process. The payments received from insurance companies and patients were being posted manually into the Practice Management (PM) system. This manual process was not only time-consuming but also prone to errors, leading to delays in revenue recognition and negatively impacting the cash flow. The client sought our consulting services to evaluate the effectiveness of their current payment posting process and make recommendations for improvement.

    Consulting Methodology:

    We began by conducting a thorough analysis of the client′s current payment posting process. This involved observing the workflow, reviewing documents and forms used, and interviewing key stakeholders, including billing staff and finance personnel. We also conducted a benchmarking study with similar healthcare providers to identify best practices in payment posting.

    Based on our analysis, we proposed a three-stage approach to address the client′s challenges:

    1. Process Improvement – The first stage involved making improvements to the existing manual payment posting process. This included streamlining the workflow, standardizing forms, and implementing quality control measures to reduce errors.

    2. Automation – In the second stage, we recommended automating the payment posting process using electronic remittance advice (ERA) provided by insurance companies. This would eliminate the need for manual data entry and improve accuracy and efficiency.

    3. System Integration – The final stage focused on integrating the PM system with the client′s accounting system. This would enable automatic posting of payments into the accounting system and improve visibility and control over the cash flow.


    As part of our engagement, we delivered the following:

    1. An assessment report outlining our findings, recommendations, and proposed approach.

    2. A detailed project plan with timelines, resource requirements, and cost estimates.

    3. Training for billing and finance staff on the new payment posting process and tools.

    4. Implementation of automation and system integration, including testing and go-live support.

    Implementation Challenges:

    The main challenge in implementing our proposed solution was the resistance from billing staff to change their established manual process. To address this, we conducted workshops with the staff to understand their concerns and demonstrate the benefits of the new process. We also provided extensive training and support to ensure a smooth transition.


    We established the following key performance indicators (KPIs) to measure the success of our engagement:

    1. Accuracy of payment posting – This was measured by the number of errors and discrepancies identified during internal audits.

    2. Time taken for payment posting – We tracked the time taken to post payments manually and after implementing automation to compare the efficiency of the two processes.

    3. Revenue recognition – We monitored the impact of our solution on the speed of revenue recognition by tracking the ratio of payments posted to total payments received.

    Management Considerations:

    Our consulting team worked closely with the client′s management throughout the engagement to ensure their buy-in and support for the proposed solution. We also emphasized the need for ongoing monitoring and continuous improvement to sustain the benefits of our efforts.


    1. In a report by Black Book Market Research, 65% of healthcare providers stated that automating payment posting processes improved efficiency and accuracy while reducing labor costs.

    2. A study published in the Journal of Medical Practice Management found that automating payment posting resulted in a reduction of errors by up to 80%.

    3. According to a whitepaper by Change Healthcare, healthcare providers can achieve up to a 70% increase in efficiency by integrating electronic remittance advice with their PM system.


    By adopting our proposed solution, our client was able to achieve a significant improvement in their payment posting process. The automation and integration of their PM system not only reduced errors and increased efficiency but also improved visibility and control over the cash flow. With ongoing monitoring and training, the client was able to sustain these benefits and further optimize their revenue cycle management.

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